Help with downloaded DNA
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I downloaded my DNA, successfully, but how will I know when my results are ready. There’s nowhere on your website, that I can find, that says it’s processing the information.
Thank you in advance for your reply
Dorrie
Thank you in advance for your reply
Dorrie
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The matches are processed in the background and should begin to appear within 24 hours. Visit https://en.geneanet.org/dna/person/ to see your matches.
Eric
Eric
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Hello,
I never received the results of my downloaded DNA. It’s been about 5 days. Would you please let me know what I should do?
I never received the results of my downloaded DNA. It’s been about 5 days. Would you please let me know what I should do?
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I successfully downloaded my raw DNA to your site about 5 days ago. I never got my results. I keep checking your website. I believe it would be a good idea if your company posted updates as to when the results will be ready
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I merged your posts. Please avoid posting the same question in multiple forums as it scatters the answers.
While it is theoretically possible that you don't have any matches in Geneanet's database, I will ask the DNA team to look into your situation to see if there is a problem.
Eric
While it is theoretically possible that you don't have any matches in Geneanet's database, I will ask the DNA team to look into your situation to see if there is a problem.
Eric
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Eric,
I appreciate your help in this matter.
I appreciate your help in this matter.
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Hi Dorrie,
The technical team informs me that your DNA data was not uploaded. It is possible that you missed a final step in the process. Please review the upload instructions and try uploading your data again.
https://en.geneanet.org/dna/help/how-to-upload-your-dna-data-to-geneanet
Once your data is uploaded, you can confirm that it is at https://en.geneanet.org/dna/manage/
Eric
The technical team informs me that your DNA data was not uploaded. It is possible that you missed a final step in the process. Please review the upload instructions and try uploading your data again.
https://en.geneanet.org/dna/help/how-to-upload-your-dna-data-to-geneanet
Once your data is uploaded, you can confirm that it is at https://en.geneanet.org/dna/manage/
Eric
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Thank you, Eric, for looking into this for me. It’s odd because your website said I was successful in loading the DNA. I will try again
Dorrie
Dorrie
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Hello, Eric
I downloaded my raw DNA file yesterday again. It says that I was successful, but it said that the first time too. Would you please let me know if it was indeed received?
I appreciate your help
Dorrie lubowsky
I downloaded my raw DNA file yesterday again. It says that I was successful, but it said that the first time too. Would you please let me know if it was indeed received?
I appreciate your help
Dorrie lubowsky
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Hi Dorrie,
I'm a little confused by how far you went. It's a 2-step process.
1. Download the raw data from the testing company.
2. Upload the raw data to Geneanet.
Go to https://en.geneanet.org/dna/manage/ to confirm your data is uploaded properly.
Eric
I'm a little confused by how far you went. It's a 2-step process.
1. Download the raw data from the testing company.
2. Upload the raw data to Geneanet.
Go to https://en.geneanet.org/dna/manage/ to confirm your data is uploaded properly.
Eric
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I did do that and your website says that it was successful.
So, am I to understand that it was not received?
Thank you,
Dorrie
So, am I to understand that it was not received?
Thank you,
Dorrie
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The technical team informs me that you did upload the file but did not complete the process. You have to link the file to your tree or declare you don't want to.
That is step 4 in :
https://en.geneanet.org/dna/help/how-to-upload-your-dna-data-to-geneanet
That is step 4 in :
https://en.geneanet.org/dna/help/how-to-upload-your-dna-data-to-geneanet
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Eric,
It does not allow me to do this. For some reason, it mentions these names, though they are not mine...
"Select the root person in your family tree (Sosa/Ahnentafel #1...."
It does not allow me to do this. For some reason, it mentions these names, though they are not mine...
"Select the root person in your family tree (Sosa/Ahnentafel #1...."
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It looks like you have not configured your tree's root and owner.
Go to https://my.geneanet.org/arbre/options/parametres.php?view=proprietaire
- Select yourself as the owner
Go to https://my.geneanet.org/arbre/options/parametres.php?view=souche
- Select either yourself or your child as the root
Then try uploading the DNA again.
Eric
Go to https://my.geneanet.org/arbre/options/parametres.php?view=proprietaire
- Select yourself as the owner
Go to https://my.geneanet.org/arbre/options/parametres.php?view=souche
- Select either yourself or your child as the root
Then try uploading the DNA again.
Eric
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Dear Madam,
I have answered your email some hours ago. Your DNA data ave been successfully uploaded and you already have some matches: https://en.geneanet.org/dna/person/
I have answered your email some hours ago. Your DNA data ave been successfully uploaded and you already have some matches: https://en.geneanet.org/dna/person/
Best wishes,
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips