When creating a new GeneaNet account, you can pick one of the suggested usernames or enter a username that is not yet registered.
You can’t change your GeneaNet username. If you really need to use a new username, you must create a new GeneaNet account, then copy your data and media files (archival records, family pictures, etc.) from your current account to the new one, and delete the from now on unused account. Note that the Club Privilege membership can’t be transferred.
1. Username & Password
– Create an account:
When creating a new GeneaNet account, you can pick one of the suggested usernames or enter a username that is not yet registered.
After your username has been accepted by the system, you will be asked to provide a password. Your password must be as secure as possible but easy to remember.
– Change your username:
You can’t change your GeneaNet username. If you really need to use a new username, you must create a new GeneaNet account, then copy your data and media files (archival records, family pictures, etc.) from your current account to the new one, and delete the from now on unused account. Note that the Club Privilege membership can’t be transferred.
– Change your password:
Select the ‘Account’ item in the drop down menu at the top right of the screen.
5. Connection problems
Most of connection problems are related to your web browser configuration. Make sure that your browser is configured to accept cookies.
This user is a Premium member who get advantage of advanced features and options: more search criteria, unlimited access to the collections, hints and email alerts for finding new information and ancestors, etc.
Discover the Premium subscription1/8/24
Enjoying doing my research on your site!!
This user is a Premium member who get advantage of advanced features and options: more search criteria, unlimited access to the collections, hints and email alerts for finding new information and ancestors, etc.
Discover the Premium subscription12/15/23
want upload my GedCom from Ancestry. Will my ancestry still be available.
This user is a Premium member who get advantage of advanced features and options: more search criteria, unlimited access to the collections, hints and email alerts for finding new information and ancestors, etc.
Discover the Premium subscription7/31/23
Looking forward to working with the site. Sign in instructions seem confusing.
Answer from Geneanet: Sorry about that! We are revamping our help pages and there will be a new page about logging in and out online shortly.
7/26/23
Uploaded my GEDCOM from ancestry, you said I had some irregularities. Corrected some but can not delete the inaccurate post…ideas?
Answer from Geneanet: It’s best to ask this question in our forums, monitored by support, where you will get assistance.
5/2/23
Ty for letting me in on ur website
1/21/23
I can’t seem to get in to my account. when I log in it keeps telling me to start a new account.
Answer from Geneanet: You are logged in if you can comment here, but perhaps you are receiving a warning message by mistake. Post you issue in our forum monitored by support, someone will assist you.
7/14/21
I would like to cancel!!!
Answer from Geneanet: Your Geneanet account has been deleted.
6/14/21
I wish to unscribe from this site
Answer from Geneanet:
You have already cancelled the automatic renewal of your Premium subscription.
Your Premium subscription will expire on July 10, 2021, and you will not be automatically charged anymore.
Just ignore the reminders you will receive.
When your Premium subscription has expired, please go to https://en.geneanet.org/mon_compte then click “Delete Account” at the bottom of the page.
4/13/21
I would like to cancel this account. Thank you.
Answer from Geneanet: Please go to https://en.geneanet.org/mon_compte then click “Delete account” at the bottom of the page
3/21/21
I have my geneanet username and password written in a special book, but when I use it, I can not get in, so I have not been able to add to my pedigree
1/23/21
My app on iPad continuously crashes when on the internet
8/15/20
I am a member of Premiun. I would like to know how to get access to Premium services.? Soy un miembro de Premium y me gustaría saber cómo puedo tener acceso a los servicios de Premium?
Answer from Geneanet: You have 3 Geneanet accounts: “egarcialloret” Premium account ; “egarcialloret1” free account ; “egarcialloret2” free account. Please log in to your Premium account to have access to all Premium options and services.
5/16/19
Arfter many tries of not being able to sign in I would like a refund of the 67.00 that I was charge
Answer from Geneanet:
You have 2 Geneanet accounts:
– “laurinrob”: free account
– “krlaurin”: Premium account
There’s no problem with your Premium account and you can access all Premium options and services since March 6, 2019.
5/11/19
I have paid my 67.00 but still can’t login very poor system
Answer from Geneanet:
You have 2 Geneanet accounts:
– “laurinrob”: free account
– “krlaurin”: Premium account; your subscription will expire on March 6, 2020
There’s no problem with your Premium subscription. Just log in to the account “krlaurin” to have access to all Premium services.
4/6/19
I just paid the fee and registered with your service, please indicate how to log in. I cannot find a way to do it.
3/12/19
I just signed up, spent the 50 dollars, clicked on Geneanet login and I end up on a registration form. You’re site needs some work seriously. If you actually have a login spot, why don’t you want people to find it easier.
Answer from Geneanet: There’s no problem with your Premium subscription. You can access all Premium options and services since March 12.
2/5/19
Will not let me log in!!!!!!
12/10/18
I can not log in
12/3/18
How do I log in to my account?
6/5/18
How can I speak to someone about my new subscription??
5/4/18
How do I get in to look at certificates.
3/25/18
I ‘ m trying to login in my geneanet account, but I can’t t login. Could you help me with it, please?
Answer from Geneanet: There’s no problem with your account. If you can’t remember your password, you can ask for a new one at: https://en.geneanet.org/resetting/request
This user is a Premium member who get advantage of advanced features and options: more search criteria, unlimited access to the collections, hints and email alerts for finding new information and ancestors, etc.
Discover the Premium subscription11/3/17
Someone helped me register today, but now I can’t get into the site
10/5/17
You have access to all Premium options and you subscription will expire on July 23, 2018